Profiles must be real. Impersonation, fake information, and deceptive behaviour will result in permanent removal.
Treat every member with dignity. Harassment, hate speech, and unsolicited contact are strictly prohibited.
This platform exists for genuine matrimonial intent. Solicitation, spam, and commercial use outside our broker programme are not allowed.
01Acceptance of terms
By registering an account, accessing, or using Christian Matrimony (the “Platform”), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and our Cookie Policy. If you do not agree, do not use the Platform.
These Terms constitute a binding legal agreement between you and the operator of this Platform (“we”, “us”, “our”). They apply to the website at christian-matrimony.com, our iOS app, and our Android app.
02Eligibility
To use the Platform you must:
- Be at least 18 years of age.
- Be legally capable of entering into a binding contract under Indian law.
- Have genuine matrimonial intent — the Platform is for those seeking a life partner, not casual dating or friendship.
- You may not register if you are currently married, unless you are a widower or hold a valid divorce decree.
- You may not register on behalf of another person without their explicit written consent (see Section 7 — Brokers).
- You may not use the Platform if you have been previously permanently banned by us.
03Your account
You are responsible for all activity that occurs under your account. You must:
- Provide accurate, current, and complete information when registering.
- Keep your password confidential and not share it with anyone.
- Notify us immediately at support@christian-matrimony.com if you suspect unauthorised access to your account.
- Ensure your account email address remains valid — we use it for critical security and service communications.
- Not create more than one account per person. Duplicate accounts may be suspended without notice.
04Acceptable use
The Platform exists to help genuine members find a life partner. The following are strictly prohibited:
- Creating a false identity, impersonating any person or entity, or misrepresenting your affiliation with any person.
- Posting or transmitting content that is abusive, defamatory, harassing, obscene, sexually explicit, or threatening.
- Soliciting money, gifts, financial information, or any form of payment from other members.
- Using the Platform to promote products or services, distribute spam, or conduct any commercial activity outside the authorised broker programme.
- Scraping, crawling, or extracting data from the Platform by automated means without our express written permission.
- Attempting to gain unauthorised access to any part of the Platform, other user accounts, or our server infrastructure.
- Uploading or sharing content that infringes the intellectual property rights of any third party.
- Using the Platform in a way that violates any applicable law, including the Indian Penal Code, the IT Act 2000, the DPDP Act 2023, or the Prohibition of Child Marriage Act.
- Circumventing or attempting to circumvent any technical measures we have put in place to protect the Platform or its users.
- Sharing another member's personal contact details (phone number, email, address) obtained through the Platform with any third party without that member's explicit consent.
05Profiles & content
Your content, your responsibility. You retain ownership of the content you upload (photos, bio, preferences). By posting content on the Platform, you grant us a non-exclusive, royalty-free, worldwide licence to store, display, and distribute that content solely for the purpose of operating the Platform.
- All information on your profile must be accurate and up to date.
- Profile photos must be recent, clearly show your face, and must not include other individuals without their consent.
- You must promptly update your profile if your circumstances change (e.g. marital status, denomination).
- Photos may not be digitally altered in a misleading way.
- Bio and description fields must not contain contact information (phone, email, social handles) — use the interest system instead.
- Content referencing caste in a discriminatory manner is prohibited.
- Only LIVE profiles are visible in search. Profiles in DRAFT or PENDING status are not shown to other members.
- You may hide or archive your profile at any time from your profile settings.
- Suspended profiles are not visible and cannot send interests.
- We may remove any content that violates these Terms without prior notice.
- We may decline to approve a profile at our discretion, with or without explanation.
- Approved profiles may be retrospectively suspended if new information comes to light.
06Verification
The Platform operates a five-level trust framework (L1–L5). Higher verification levels increase your profile’s trust score and visibility in search results.
| Level | What is verified | How | Points |
|---|---|---|---|
| L1 | Email address | One-time code sent to your inbox | +10 |
| L2 | Phone number | SMS OTP | +20 |
| L3 | Church reference | Pastor confirms via email or letter; 7-day SLA | +30 |
| L4 | Government ID | Aadhaar or equivalent document reviewed by our trust team | +25 |
| L5 | Video selfie | Short video clip reviewed by our trust team | +10 |
- Submitting false or doctored verification documents is fraud and may be reported to law enforcement.
- Trust points and verification levels are associated with your account and are not transferable.
- We reserve the right to re-verify or remove a verification level at any time if we have reason to doubt its validity.
07Broker relationships
A broker is an authorised individual or agency who manages matrimonial profiles on behalf of candidates. Brokers must complete KYC verification and are subject to additional terms.
- Obtain explicit written or digital consent from every candidate whose profile you register.
- Ensure all profile information is accurate and kept up to date.
- Never solicit direct payments from candidates' matches outside the Platform.
- Complete KYC verification before any managed profiles are made visible.
- When a broker registers a non-self profile, the candidate receives a consent email.
- The profile remains hidden until consent is accepted.
- Candidates may withdraw consent and archive their profile at any time.
- Revoked consent removes broker access immediately.
- Brokers earn a commission per successful match as set out in the broker agreement.
- Commission rates are configured by the platform administrator.
- Disputes over commissions must be raised within 30 days of the match.
- We act as a record-keeper only — actual payout logistics are managed separately.
- Bulk spam-interest campaigns are prohibited.
- Brokers must not share candidate contact details with third parties.
- Any behaviour that harms candidate dignity or safety is grounds for permanent ban.
- We may audit broker activity at any time.
08Subscriptions & billing
Some features require a paid subscription. Free tier members can send up to 5 interests per month; premium tiers unlock additional features as described on the pricing page.
Subscriptions are billed in advance on a monthly or annual basis. By providing payment details, you authorise us to charge the applicable fee at the start of each billing period.
Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. You can cancel at any time from your account settings.
We offer a 7-day refund window from the date of purchase for new subscriptions. No refunds are issued for renewals or partial months. Refund requests must be submitted to support@christian-matrimony.com with your order reference.
We may change subscription prices on 30 days' written notice. If you do not agree to the new price, you may cancel before the change takes effect; continued use after the effective date constitutes acceptance.
If a payment fails, we will retry three times over 14 days. During this grace period your features remain active. After 14 days, premium features are suspended until payment is received.
09Intellectual property
The Platform and its original content (excluding user-generated content) — including but not limited to software, design, logos, trademarks, and text — are owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of the Platform, nor reverse-engineer or attempt to extract the source code, unless laws prohibit these restrictions or you have our written permission.
Your content: You retain all rights to the content you upload. The licence you grant us (see Section 5) is limited to operating and promoting the Platform and terminates when you delete your account or the specific content, except where retention is required by law.
10Third-party links & services
The Platform may contain links to third-party websites or integrate third-party services (e.g. payment processors, KYC providers, map services). We do not control and are not responsible for the content, privacy practices, or reliability of any third-party service.
Your use of any third-party service is governed by that service’s own terms. We encourage you to read them before providing any personal information to a third party.
11Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:
- Merchantability, fitness for a particular purpose, or non-infringement.
- The accuracy, reliability, or completeness of any profile, content, or information on the Platform.
- That the Platform will be uninterrupted, error-free, or free of viruses.
- That any match or introduction will result in a successful relationship or marriage.
- The conduct, identity, or intentions of any member you interact with through the Platform.
12Limitation of liability
To the maximum extent permitted by applicable law, our total liability to you for any claim arising from or related to these Terms or your use of the Platform will not exceed the greater of:
The total amount you paid us in the 12 months immediately preceding the event giving rise to the claim.
INR 1,000 (one thousand Indian rupees).
In no event will we be liable for indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
13Indemnification
You agree to indemnify, defend, and hold harmless Christian Matrimony and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your access to or use of the Platform.
- Your violation of these Terms.
- Any content you post, upload, or transmit on the Platform.
- Your violation of any third-party rights, including intellectual property or privacy rights.
- Any claim that your content caused damage to a third party.
14Termination
You may delete your account at any time from your profile settings. Upon deletion, your profile is removed from search immediately. A 30-day recovery window applies before data is permanently erased. Subscriptions are not prorated on voluntary deletion.
We may suspend or permanently terminate your account immediately, without notice, if we determine you have violated these Terms, engaged in fraudulent activity, or pose a risk to the safety of other members or the Platform. We will not refund any prepaid subscription fees in cases of termination for cause.
Upon termination: your licence to use the Platform ceases; your profile is removed from visibility; your messages become inaccessible to the other party. Sections 9, 11, 12, 13, and 15 survive termination.
If you believe your account was terminated in error, you may appeal within 30 days by emailing legal@christian-matrimony.com. We will review and respond within 14 business days. Our decision on appeal is final.
15Governing law & disputes
These Terms are governed by and construed in accordance with the laws of India, with jurisdiction specifically in the courts of Hyderabad, Telangana.
Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days. If unresolved, disputes will be referred to binding arbitration under the Arbitration and Conciliation Act 1996. The arbitration will be conducted in English, seated in Hyderabad.
Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
16Changes to these terms
We may revise these Terms at any time. For material changes, we will provide at least 14 days’ notice by email and an in-platform banner before the new terms take effect.
The “last updated” date at the top of this page always reflects the most recent version. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must delete your account before the effective date.
17. Contact us
Questions about these Terms, reports of abuse, or account appeals should be directed to:
These Terms of Service were last updated on 25 May 2026 and are effective from 1 June 2026. They supersede all prior versions.